Risk and Compliance Operative

Job description

We are Ramp

Ramp is a global company with one goal in mind: to make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as ecommerce is today.

Ramp’s SDK and APIs empower hundreds of developers to build the crypto buying process right into their apps used by millions of users. We leverage the power of existing banking and payment systems to provide seamless experience for crypto onboarding focusing on UX, speed and security.

We’re backed by some amazing institutional investors including NfX, Seedcamp, Firstminute and Galaxy Digital, as well as founders and execs from Wise, Dapper, Coinbase, Stripe and other high value-add investors.

You will be working hand in hand with best builders and makers in industry on the cross-section of fintech and blockchain. We build on a global scale, by empowering novel and breathtaking products. Focus and excellence are a must.

Role Overview

As a Risk and Compliance Operative you will be responsible for managing all aspects of transactions risk including fraud risk, suspicious financial activities or high-risk clients. You will also provide the best customer experience and establish a strong relationship and trust with our users, acting as a second line support. 

Core Responsibilities

  • monitoring transactions and ensuring that AML requirements are met
  • conducting risk and compliance assessment, identifying trends
  • conducting KYC checks in selected cases (retail and corpo)
  • responding to chargeback disputes and law enforcement requests
  • documenting fraud cases and preparing risk analysis reports
  • responding to user queries via live chat in a swift and pragmatic way
  • following up with users to ensure their issues are resolved
  • gathering user feedback and sharing it with the team to ensure the excellence of our service.


Candidate Requirements

  • +2 years of proven experience in compliance and/or operational risk management role
  • native (or near-native/proficient) English speaker
  • being familiar with various blockchains and ideally with fintech and payment industries
  • strong fraud prevention and analytical skills 
  • strong Excel knowledge to prepare and analyze data sets
  • self-starter and problem-solver skills
  • ability to handle tough cases
  • willingness to work in shifts

Bonus points

  • experience in Customer Support Agent or a similar role
  • being familiar with information technology or basic programming
  • experience in transaction monitoring and AML practices
  • knowledge of process mapping/description and/or conversion of practices into formal procedures
  • experience in preparing presentations in PowerPoint

We offer

💰 5-8 k net PLN on invoice (B2B contract)

📈 Stock options in a rapidly growing company

🏝 Paid time off when you need it
🏠 Comfy workspace located in London or Warsaw
🏊‍♀️ Private health care package and other perks
🥇Co- building one of the most hot crypto startup in CEE
🔝Making decisions having impact and super high level of ownership
🚀Doing great things with really passionated teammates

Ramp is an equal opportunity employer. What this means in practice is that your race, religion, national origin, sex, sex orientation, disability, or age won’t affect our recruitment decisions. We’ll focus solely on your skills, experience, potential for growth and attitude.

Do you fear you won’t fit in? 90%+ of Ramp’s team agreed with the following statement: While I occasionally felt like a misfit in other workplaces/firms, I feel a sense of belonging here at Ramp.

Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!

👉👉Check out more about us here👈👈