Partner Care Specialist

Job description


We are Ramp


Ramp is a global company with one goal in mind: to make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as ecommerce is today.

Ramp’s SDK and APIs help hundreds of developers build the crypto buying process right into their apps used by millions of users. We leverage the power of existing banking and payment systems to provide seamless experience for crypto onboarding focusing on UX, speed and security.

You will be working hand in hand with best builders and makers in industry on the cross-section of fintech and blockchain. We build on a global scale, by empowering novel and breathtaking products. Focus and excellence are a must.


Role Overview


To achieve our goals, we’re building an A-star sales team and looking to add a Partner Care Specialist with a customer success focus to our crew. You will work with the Sales Team on increasing the profitability of the partnerships and ensuring highest levels of performance and customer satisfaction.


Core Responsibilities


Improve the performance:

  • Drive additional revenue by improving the overall integration performance.
  • Be an excellent listener who is able to spot upselling opportunities early on and drive them towards the Sales team.

Nurture the relationship:

  • Onboard new clients to our environment and get them acquainted with features of Ramp.
  • Grow the accounts by delivering exceptional customer experience on a daily basis.

Keep it clean:

  • Manage the customer portfolio and revenue streams.
  • Monitor and ensure the quality of the integration and work closely with the Product and Sales team to continuously improve the process.


Requirements


Candidate requirements


Our perfect match would have:

  • Experience. Documented track record planning and growing business for at least 2 years.
  • Resourcefulness. Ability to bring creative solutions to every problem and never see a challenge as a dead end.
  • Empathy. Ability to listen paired with excellent written and verbal communication skills.
  • Proactive approach. The ability to identify new opportunities and convert them to leads
  • A passion for crypto and the economic freedom it can offer. Our mission is to create an open financial system for the world—we want you to help.
  • Curiosity and an open mind. We’re a culture of learners and we welcome a humble approach.


We offer


💰 Competitive salary based on experience, market data and location

📈 Stock options in a rapidly growing company

🏝 Paid time off when you need it

🏠 Comfy workspace located in London, Warsaw or Wrocław

✈️ Remote work option

🏊‍♀️ Health care package, Multisport & wellbeing benefits



Ramp is an equal opportunity employer. What this means in practice is that your race, religion, national origin, sex, sex orientation, disability, or age won’t affect our recruitment decisions. We’ll focus solely on your skills, experience, potential for growth and attitude.

Do you fear you won’t fit in? 90%+ of Ramp’s team agreed with the following statement: While I occasionally felt like a misfit in other workplaces/firms, I feel a sense of belonging here at Ramp.

Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!


👉👉Check out more about us here👈👈