Key Account Manager

Job description

We are Ramp

Ramp is a global company with one goal in mind: to make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as eCommerce is today.

Ramp’s SDK and APIs help hundreds of developers build the crypto buying process right into their apps used by millions of users. We leverage the power of existing banking and payment systems to provide a seamless experience for crypto onboarding focusing on UX, speed and security. You will be working hand in hand with the best builders and makers in the industry on the cross-section of fintech and blockchain. We build on a global scale, by empowering novel and breathtaking products.


The team

We're a rapidly growing team of 60+ young and energetic people who are eager to learn, work without scripts and create processes as we go. Just like at any fast-growing startup, life at Ramp can be chaotic so we need people who are highly independent and can strive in such an environment. Focus and excellence are a must but don't worry, we also like to have fun on the way and always support each other!


Role Overview

To achieve our goals, we’re building an A-star sales team and looking to add a Key account manager to take good care of our existing and most valuable partners. You will work closely with the Sales Team on increasing the profitability of the partnerships and ensuring the highest levels of performance and customer satisfaction.


Core Responsibilities

Improve the performance:

  • Drive additional revenue by improving the overall integration performance.
  • Be an excellent listener who is able to spot upselling opportunities and opportunities for joint marketing campaigns early on and drive them towards the Sales team.

Nurture the relationship:

  • Onboard new clients to our environment and get them acquainted with the features of Ramp.
  • Grow the accounts by delivering exceptional customer experience on a daily basis.

Keep it clean:

  • Manage the customer portfolio in CRM and revenue streams (reports).
  • Monitor and ensure the quality of the integration and work closely with the Product and Sales team to continuously improve the process.

Requirements

Candidate requirements

Our perfect match would have:

  • Fluent/native English skills.
  • Experience. Documented track record planning and growing enterprise-level B2B partnerships for at least 3 years.
  • Resourcefulness. Ability to bring creative solutions to every problem and never see a challenge as a dead end.
  • Empathy. Ability to listen paired with excellent written and verbal communication skills.
  • Proactive approach. The ability to identify new opportunities to expand the partnership.
  • Independence and ability to work in a fast-paced startup environment. We're here to support you, but we won't hold your hand all the time.
  • A passion for crypto and the economic freedom it can offer. Our mission is to create an open financial system for the world—we want you to help.
  • Curiosity and an open mind. We’re a culture of learners and we welcome a humble approach.


We offer

💰 Competitive salary based on experience, market data and location

📈 Stock options in a rapidly growing company (so far we grew 30-40% per month!) *from mid-level

🏝 26+ fully paid holidays (we want to trust your ownership and we don’t stand over your head when you work)

🏠 Remote work or comfy workspace located in:

  • 25 City Road, Epworth House, London, EC1Y 1AA, United Kingdom for LONDON
  • The Tides, ul. Wioślarska for WARSAW
  • Concordia Design, ul. Wyspa Slodowa 7 for WROCLAW

🏊‍♀️ Private health care package for you and your partner - fully on us (for Poland roles, for remote outside of Poland - no, for UK - in progress)

👩🏻‍⚕️ Sport card for you and your partner - again, fully on us (for Poland roles it is MS Plus, for remote outside of Poland - no, for UK - in progress)

💻 Full equipment and tools you only need (at your choice: Windows, MacOS, Linux or whatever you wish)

🥇 Co- building one of the hottest crypto startups in CEE (we’ve just raised the highest A round in CEE!)

🔝 If you work from the office - free Thursday lunches! (for Poland roles, for remote - no, for UK - in progress)

🚀 Development/conference budget to grow your skills which you can use outside of Ramp

⛰️ Yearly company retreat

🗣️ English lessons


Ramp is an equal opportunity employer. What this means in practice is that your race, religion, national origin, sex, sex orientation, disability, or age won’t affect our recruitment decisions. We’ll focus solely on your skills, experience, potential for growth and attitude.

Do you fear you won’t fit in? 90%+ of Ramp’s team agreed with the following statement: While I occasionally felt like a misfit in other workplaces/firms, I feel a sense of belonging here at Ramp.

Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!


👉👉Check out more about us here👈👈