Customer Support Agent

Job description



We are Ramp


Ramp is a global company with one goal in mind: to make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as ecommerce is today.

Ramp’s SDK and APIs help hundreds of developers build the crypto buying process right into their apps used by millions of users. We leverage the power of existing banking and payment systems to provide a seamless experience for crypto onboarding focusing on UX, speed and security.

You will be working hand in hand with the best builders and makers in the industry on the cross-section of fintech and blockchain. We build on a global scale, by empowering novel and breathtaking products. Focus and excellence are a must.


Role Overview


We’re looking for a natural, detail-oriented problem-solver with excellent communication skills. You will be helping out our users with resolving their queries, making sure their issues are well taken care of, and improve our business performance by managing transaction and verification processing.


Core Responsibilities


  • provide the best customer experience and establish a strong relationship and trust with our users,
  • respond to user queries via live chat in a swift and pragmatic way,
  • monitor transactions and ensure that AML requirements are met,
  • conducting KYC checks in selected cases
  • step into the users' shoes, identify their needs, and help them use our product,
  • report product malfunctions to the product team and propose product improvements by creating a frequently asked questions database,
  • monitor our social media (Discord, Twitter) and reach out to provide assistance,
  • follow up with users to ensure their technical issues are resolved,
  • gather user feedback and share it with the team to ensure the excellence of our service.

Requirements



Candidate Requirements


  • you have more than 1 year of experience in a similar position,
  • you are a native (or near-native/proficient) English speaker,
  • you are familiar with KYC,
  • you are experienced in Customer Support,
  • you have excellent communication skills and a user-friendly attitude,
  • you are an efficient problem-solver and a multitasker,
  • be patient when handling tough cases,
  • readiness to work in shifts,
  • able to manage complexity, prioritize tasks effectively with a can-do attitude.


Bonus points


  • experienced in Customer Support Agent or a similar role,
  • you are familiar with various blockchains and ideally with fintech and payment industries,
  • somehow familiar with information technology or basic programming,
  • experienced in transaction monitoring and AML practices,
  • proficient in French, Spanish, German, Russian language.



We offer



💰 25-30 PLN/h gross on an invoice (B2B or employment contract - net = total cost)

🏝 26+ fully paid holidays (we want to trust your ownership and we don’t stand over your head when you work)
🏠 Comfy workspace located in Warsaw
🏊‍♀️ Private health care package and Multisport Plus card for you and your partner - fully on us

💻 Full equipment and tools you only need (at your choice: Windows, macOS, Linux or whatever you wish)
🥇 Co- building one of the hottest crypto startups in CEE (we’ve just raised the highest A round in CEE!)

👩‍🎓 Development/conference budget to grow your skills which you can use outside of Ramp

⛰️ Yearly company retreat

🗣️ English lessons

🔝 Making decisions having an impact and super high level of ownership (you will be the second person in the recruitment team)


Ramp is an equal opportunity employer. What this means in practice is that your race, religion, national origin, sex, sex orientation, disability, or age won’t affect our recruitment decisions. We’ll focus solely on your skills, experience, the potential for growth and attitude.
Do you fear you won’t fit in? 90%+ of Ramp’s team agreed with the following statement: While I occasionally felt like a misfit in other workplaces/firms, I feel a sense of belonging here at Ramp.


Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!

👉👉Check out more about us here👈👈